Re: [Flash Operator Panel] FOP ISSUE

[Nicolas <nicolas@xxxxxxxxxxxx>]

HI Tariq,

It is not a FOP issue at all. Anyways, I do not understand how are your 
agents becoming unavailable? and I think I do not understand your 
problem either! Are you getting calls from the queue altough the agent 
is busy with another call?

Tariq .. wrote:
> Hello, I'm running a TrixBox with asterisk 1.4.18-3. 
> i googled everywhere asking if i can manage the queue static agent issues .. where the queue rings all static agents available or not available but i thin i failed.. as i couldn't teach my agents to log in and log off.. and there is no way to solve this matter "from my side"
> what i'm wondering about now is the following.. 
> when a call comes to a queue.. all agents start to ring "RingAll strategy" and the unavailable agents who were dimmed.. go to full colored and start to ring.. 
> my bosses are after my tail wanting this issue solved.. so i thought to my self.. if there any way to solve this issue? i mean no letting the unavailable user to light up and ring when a call comes to the queue?
> please help
>
>  
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