Re: [Flash Operator Panel] Inconsistent Agent Status Behavior

[Nicolas <nicolas@xxxxxxxxxxxx>]

Hi Dayton,

Yes, the agent status is not consistent with every asterisk setup 
outthere.... I advice against using agent_status, but other features 
should work reasonable well. Anyways, when you have several events 
"fighting" for the callerid text, you will experience some issues.

I do not have much time lately, but I will try to devote some time to 
look at agent features again, maybe remove most agent features and start 
fresh again using asterisk 1.4.X as the base. Or maybe the moremanager 
branch..

If you can fix it, your help is very much welcome.. Best regards,


Dayton Turner wrote:
> Hi List,
>
> I seem to be experiencing inconsistent behavior with agent status... I 
> have already learned that using the debianized op-panel init scripts 
> require you actually 'reload' after you 'restart' otherwise you will 
> not see agent login status, and may potentially not see names 
> correctly either.  Thats find, but the init script may need to be 
> updated cause that isn't exactly intuitive..
>
> But the main issue here, is that the display of idle time/caller id of 
> the connected call seems to be sporadic.  For example, sometimes I see 
> a logged in agent (yellow dot) with Idle above their name, and NO idle 
> timer below their name.  Other times the idle timer will show up just 
> fine.  It flip flops between showing it and not after each call.
>
> Likewise, I have similar behavior for agents who are actually on a 
> call.. Dot goes red, I get the talk timer below their name, and no 
> caller ID above their name. (Although sometimes, it does show) - You 
> might say, well maybe these people didnt have caller ID.  This is not 
> true, I also display Queue Slot status on the same page, and when the 
> call comes in I see the caller ID on the queue slot button, and i 
> always briefly see the caller ID appear above the agent's name, but it 
> seems to disappear about a second or two after the call is in 
> progress, never to return, until possibly the next call they take.
>
> Lastly, normally my agents show up as this (output of show agents) 
> when they are logged in and not on a call:
>
> 1009         (Joe Smith) available at '233@xxxxxx' (musiconhold is 
> 'default')
>
> When they are on a call:
>
> 1009         (Joe Smith) logged in on SIP/233-0825c148 talking to 
> IAX2/itsp-1-1 (musiconhold is 'default')
>
> When i restart FOP when they are OFF the phone, the agent button shows 
> their name properly. If i restart it while they are ON the phone, the 
> button label says SIP/233-082 - seemingly i can only fix it by 
> restarting when nobody is on the phone.. Kinda strange.
>
> Here is my op_buttons.cfg:
>
> [QueueAgent/CallCenter]
> Position=2-13,15-20
> Label="Empty Slot"
> Extension=-1
> Icon=1
>
> [Queue/CallCenter]
> Position=41-52
> Label="CallCenter"
> Extension=-1
> Icon=5
>
> And here are the relevant agent config variables from op_server.cfg
>
> rename_label_agentlogin=0
> rename_to_agent_name=1
> agent_status=1
> change_led_agent=1
>
> This is FOP 0.27
>
> Thanks for any input you guys can provide.
>
> Dayton
>
>
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