Re: [Flash Operator Panel] Sending Popups from the dial plan in Asterisk

[Todd Routhier <todd@xxxxxxxxxxxxxxxxx>]

Thanks, here is a perfect example.

I just decided to give it a try again since I figured it was possibly 
something to do with a call going to an agent rather than a regular call 
to an extension.

I rang my extension 206 from our toll free number while FOP 
index-crm.html was open. Low and behold it worked and showed me the DNIS 
for the first time in a few days.

I then decided to try again so I called back without changing anything 
in my config and the DNIS was no missing including the portion before 
the "=" sign in the query string.

Called by 5 or 6 times to the same extensions 206 and each time it just 
showed the old CallerID Name/Number only with no DNIS.

So now I guess it's not working again.

Just thought this might give you some info that may be helpful.

I am using the latest stable Trixbox install at the moment so I don't 
see why the FROM_DID wouldn't be set every time.

My FOP is running on a separate system though because it seemed easier 
than trying to upgrade the FOP in Trixbox.

I will see if I can find the FOP logs.

Regards,
Todd R.

Nicolás Gudiño wrote:
> I know at least one call center that process around 10k calls a day 
> with no missing popups using this very same feature. I cannot tell you 
> much more without looking at the whole: op_server.pl logs, asterisk 
> config, etc.. You have to be sure that the FROM_DID variable is set on 
> the inbound channel, not the agent channel... Best regards,
>
> Todd Routhier escribió:
> > After a little work I installed this version and got the popups 
> > working with the FROM_DID.
> >
> > For some very odd reason it worked a few times then reverted back to 
> > just sending the callerid info only.
> >
> > I have worked on this for days trying to figure out why but can't 
> > seem to get it to work again.
> >
> > The problem is that even if I get it back, I need to know it's 
> > reliable or my operators will have their phones ringing with no popup 
> > to tell them how to answer the phone.
> >
> > Any ideas?
> >
> > I am totally lost at this point.
> >
> > Regards,
> > Todd R.
> >
> > Nicolás Gudiño wrote:
> > > Hello,
> > >
> > > SVN version includes an option "passvars"  that might help you. 
> > > Basically, you can set it up to pass random variables that are set 
> > > in the dialplan to the calling channel to the callee... in 
> > > Trixbox/freepbx, that means that you can pass the FROM_DID value to 
> > > the regular popups (state ringing popups).
> > >
> > > They only way to debug the fop_popups is to open the debug window in 
> > > the flash_panel and start op_server.pl with debug level 15 to see 
> > > the commands sent to flash as well as the dialog between AMI and 
> > > op_server.pl.
> > >
> > > Anywyas, you can upgrade to SVN (or latest snapshot) and try the 
> > > passvars setup, as it might work ok for you without the need to use 
> > > fop_popup.
> > >
> > > If everything else fails, you can always consider to hire me ;). 
> > > Best regards,
> > >
> > >
> > > On Jul 8, 2007, at 4:33 PM, Todd Routhier wrote:
> > >
> > > > I have been trying since yesterday to send a Popup from the 
> > > > dialplan to FOP with no joy. I have the recommended code in my 
> > > > dialplan and when watching the CLI I can see that it's executed 
> > > > correctly.
> > > >
> > > > Here is the exact code I have in my dial plan:
> > > >
> > > > ;##Testing Popup URL in FOP##
> > > > [custom-URL]
> > > > exten => s,1,UserEvent(FOP_Popup|URL: 
> > > > https://www.google.com^Target: top)
> > > > exten => s,2,Macro(exten-vm,700,700)
> > > >
> > > > I am using Trixbox 2 but not because I don't know how to use 
> > > > Asterisk by itself :)
> > > >
> > > > I am not sure how to tell what version of FOP is integrated in this 
> > > > version of Trixbox though.
> > > >
> > > > I have an IVR that fires off this custom extension when I push 
> > > > "355" while the IVR is playing. When I push 355 I can see the 
> > > > command "exten => s,1,UserEvent(FOP_Popup|URL: 
> > > > https://www.google.com^Target: top)" executed at the CLI without 
> > > > any errors but nothing ever fires from FOP.
> > > >
> > > > The method of firing a popup from a button with callerid info has 
> > > > already been setup and works for me but I need to fire from the 
> > > > dial plan because it's much more versatile for what I need to do. 
> > > > Also, firing a URL from the button doesn't allow me to get anything 
> > > > but the callerid and what I need mostly is the $EXTEN (number dialed).
> > > >
> > > > Any help with this or clues as to what I may be missing would be 
> > > > appreciated. I have spent hours on this trying different tweaks in 
> > > > the server conf file as well as many variations of the line in the 
> > > > dial plan. Finally I have spent a LOT of time searching and 
> > > > scouring the mailing list archive as well as Google, FreePBX 
> > > > forums, Trixbox forums etc. It seems that this just seems to work 
> > > > for everyone else but won't work for me.
> > > >
> > > > Thanks in advance and hello to all from a first time poster to this 
> > > > list.
> > > >
> > > > Oh and thanks to the developers of FOP for a great product!
> > > >
> > > >
> > > > Regards,
> > > >  Todd R.
> > > >
> > > > --
> > > > *Asterisk/VoIP Consulting, Programming etc.
> > > > *Live Answering Services - http://www.PrestigeMessaging.com
> > > > *Wholesale Internet Access - http://www.YourOwnISP.com
> > > >
> > > >
> > > >
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