Re: [Flash Operator Panel] Sending Popups from the dial plan in Asterisk

[Nicolás Gudiño <nicolas@xxxxxxxxxxxx>]

I know at least one call center that process around 10k calls a day with 
no missing popups using this very same feature. I cannot tell you much 
more without looking at the whole: op_server.pl logs, asterisk config, 
etc.. You have to be sure that the FROM_DID variable is set on the 
inbound channel, not the agent channel... Best regards,

Todd Routhier escribió:
> After a little work I installed this version and got the popups 
> working with the FROM_DID.
>
> For some very odd reason it worked a few times then reverted back to 
> just sending the callerid info only.
>
> I have worked on this for days trying to figure out why but can't seem 
> to get it to work again.
>
> The problem is that even if I get it back, I need to know it's 
> reliable or my operators will have their phones ringing with no popup 
> to tell them how to answer the phone.
>
> Any ideas?
>
> I am totally lost at this point.
>
> Regards,
> Todd R.
>
> Nicolás Gudiño wrote:
> > Hello,
> >
> > SVN version includes an option "passvars"  that might help you. 
> > Basically, you can set it up to pass random variables that are set in 
> > the dialplan to the calling channel to the callee... in 
> > Trixbox/freepbx, that means that you can pass the FROM_DID value to 
> > the regular popups (state ringing popups).
> >
> > They only way to debug the fop_popups is to open the debug window in 
> > the flash_panel and start op_server.pl with debug level 15 to see the 
> > commands sent to flash as well as the dialog between AMI and 
> > op_server.pl.
> >
> > Anywyas, you can upgrade to SVN (or latest snapshot) and try the 
> > passvars setup, as it might work ok for you without the need to use 
> > fop_popup.
> >
> > If everything else fails, you can always consider to hire me ;). Best 
> > regards,
> >
> >
> > On Jul 8, 2007, at 4:33 PM, Todd Routhier wrote:
> >
> > > I have been trying since yesterday to send a Popup from the dialplan 
> > > to FOP with no joy. I have the recommended code in my dialplan and 
> > > when watching the CLI I can see that it's executed correctly.
> > >
> > > Here is the exact code I have in my dial plan:
> > >
> > > ;##Testing Popup URL in FOP##
> > > [custom-URL]
> > > exten => s,1,UserEvent(FOP_Popup|URL: https://www.google.com^Target: 
> > > top)
> > > exten => s,2,Macro(exten-vm,700,700)
> > >
> > > I am using Trixbox 2 but not because I don't know how to use 
> > > Asterisk by itself :)
> > >
> > > I am not sure how to tell what version of FOP is integrated in this 
> > > version of Trixbox though.
> > >
> > > I have an IVR that fires off this custom extension when I push "355" 
> > > while the IVR is playing. When I push 355 I can see the command 
> > > "exten => s,1,UserEvent(FOP_Popup|URL: 
> > > https://www.google.com^Target: top)" executed at the CLI without any 
> > > errors but nothing ever fires from FOP.
> > >
> > > The method of firing a popup from a button with callerid info has 
> > > already been setup and works for me but I need to fire from the dial 
> > > plan because it's much more versatile for what I need to do. Also, 
> > > firing a URL from the button doesn't allow me to get anything but 
> > > the callerid and what I need mostly is the $EXTEN (number dialed).
> > >
> > > Any help with this or clues as to what I may be missing would be 
> > > appreciated. I have spent hours on this trying different tweaks in 
> > > the server conf file as well as many variations of the line in the 
> > > dial plan. Finally I have spent a LOT of time searching and scouring 
> > > the mailing list archive as well as Google, FreePBX forums, Trixbox 
> > > forums etc. It seems that this just seems to work for everyone else 
> > > but won't work for me.
> > >
> > > Thanks in advance and hello to all from a first time poster to this 
> > > list.
> > >
> > > Oh and thanks to the developers of FOP for a great product!
> > >
> > >
> > > Regards,
> > >  Todd R.
> > >
> > > --
> > > *Asterisk/VoIP Consulting, Programming etc.
> > > *Live Answering Services - http://www.PrestigeMessaging.com
> > > *Wholesale Internet Access - http://www.YourOwnISP.com
> > >
> > >
> > >
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